Nonprofit Technology - Are You Overwhelmed and Need a Technology Support Plan?

Have you recently become your nonprofit's technology support person? And therefore are you spending nights anxious, concerned and worried because you have to make a presentation to your Nonprofit Board of Directors? Is this especially worrisome because you have been assigned technical support, but reality is you have never been trained for this position and you have just been surviving by learning on the job.

If that gives you stage fright, now imaging you are hired as the office assistant or the Executive Director of your nonprofit organization. You still have the same issues working with your office equipment but I bet you are thinking that somehow, all of your organizations technology resources have become your responsibility! Well do not be surprised considering this situation is more common across nonprofits then most people know.

I have been to many places where, the technical job started as someone who volunteered to build a website, or look at a computer and they solved that one problem or addressed the need of the situation very well. Then the next time a problem occurs everyone remembers to go see you because you solved the problem last time. This situation continues till you become the defacto guru for all technical problems.

When you and the nonprofits technical support role have become one, you need to step back, develop a big picture and get an idea of what you need to do Viagra FAQ order to survive.

First do not feel you have to address all the woes and ills on the same day. A more appropriate first step is to develop an overview of the nonprofits current operational situation. You need to get the day to day working interactions down on paper. The recommended way to do this is to just write each person's function and use of technology down in one place. Or if you have the more advanced skill, you can develop a process flowchart in a step by step fashion. This flowchart will lay out in an organized manner your daily operating connections across your nonprofit group. It combines process, systems and people.

The key is to not do everything at once, but categorize your work into workable chunks or tasks. We suggest the following steps to get started.

1. Internet - Try defining the internet operations of your nonprofit and how your website plays into your daily business.
2. Office - Then define what is the daily flow of your office environment? Here you are looking at manual work versus what is or should be automated. Since nonprofits are strapped for cash, automation becomes the key focus.
3. Voice - Next review your voice operation. Just how are your telephone services being used? Are they in the flow and help the business or can the telephone services be improved.
4. Customer - Finally look out to see how all of the above supports the building of your crucial customer relationships. A nonprofit mst have strong customer relationships.

In summary, your goal is to make sure your internet, office and voice operations truly support the building of your nonprofit's customer relationships.

Gregory L Burrus of TechOSS scours the web to find solutions to help you build your nonprofit internet business using reliable, repeatable and proven money making systems. Need help with your nonprofit situation? Go to TechOSS Nonprofit Consulting/ to get solutions and coaching on your situation now.